Comprehensive Communication Solutions for Your Business Growth
Shabek provides you with a complete suite of communication solutions designed to fit every stage of your business. From cloud call centers to omnichannel tools and secure local hosting, our systems are built to match Saudi market requirements, helping you deliver better customer service and achieve higher operational efficiency.
Cloud Call Center
Upgrade your business with Shabek’s Cloud Call Center system. Manage calls efficiently, monitor performance in real time, and access detailed reports—all without the cost or complexity of traditional infrastructure.
Integrated Solutions That Cover All Your Business Needs
Omnichannel Solutions
Unify all communication channels—phone, WhatsApp, email, and live chat—into a single platform. This ensures a seamless customer journey, faster response times, and stronger engagement.
On-Premise Call Center
A locally hosted PBX system built for Saudi businesses, fully compliant with CITC and cybersecurity regulations. Designed to give companies full control and reliable, secure operations.
Surveillance & Security Systems
Advanced CCTV and access control solutions that help organizations monitor operations, improve safety, and comply with local security requirements.
Audio Systems
Public Address and sound solutions that ensure clear communication across large facilities such as malls, universities, and enterprises—scalable and reliable for every environment.
Key Sectors Benefiting from Shabek Solutions
Shabek delivers advanced cloud communication and call center solutions tailored to the needs of critical industries across Saudi Arabia—helping businesses streamline operations, enhance service, and grow sustainably.
Healthcare
Solutions for hospitals and clinics to manage patient bookings, inquiries, reminders, and reporting securely—improving both patient care and administrative efficiency.
E-Commerce
Cloud call centers capable of managing high volumes of inquiries, integrating directly with order and CRM systems, and providing real-time analytics to improve customer satisfaction and loyalty.
Banking and Financial Services
Secure, compliant platforms for banks and financial institutions—supporting call routing, CRM integration, and customer transaction management.
Other Industries
Shabek solutions are flexible and customizable to serve education, hospitality, government, real estate, energy, and telecom sectors. Each package is designed to meet specific industry needs, ensure compliance with Saudi standards, and maximize efficiency.
Full Localization & Compliance
A platform fully hosted inside the Kingdom, aligned with local regulations and Saudi data residency requirements—ensuring security and compliance.
High Reliability & Trust
Resilient infrastructure with 99.9% uptime and enterprise-grade stability—guaranteeing uninterrupted service.
Speed & Simplicity in Execution
Fast setup and activation within days, with an Arabic-friendly interface that reduces complexity and shortens your go-live timeline.
Dedicated Local Support
Our Saudi-based team provides personalized assistance 24/7, ensuring smooth operations and quick resolutions.
Seamless Integration & Flexibility
Easily integrates with CRM, ERP, and over 50 business tools—giving your company full operational flexibility and scalability.
Cloud Solutions Tailored for You
Discover our enterprise-grade cloud services designed to meet Saudi market needs with security, reliability, and scalability at the core.
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Frequently Asked Questions
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A cloud contact center operates over the internet without traditional hardware, ideal for companies seeking speed, flexibility, and cost reduction. An on-premise contact center is a secure option for organizations that require internal data storage and full control, complying with CITC standards.
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