Smart cloud communications platform that elevates your customer experience
The Best Cloud
Call Center System for Saudi Businesses
Hello Mr. Ahmed, you're speaking with Shabek Cloud customer service. I'm pleased to connect with you today, how can I help you?
Hello, can you help me understand more about Shabek and how it can benefit us in customer service?
Full call management with automatic distribution to reduce lost customers.
Interactive performance dashboards to support instant decision-making.
Unified communication across phone, WhatsApp, email, and chat.
Clearer, more stable calls powered by advanced cloud-based voice technology.
Shabek Cloud provides a cloud call center that eliminates the need for traditional infrastructure. A flexible system that allows you to manage, distribute, and monitor calls with ease, while scaling lines up or down at any time—all with crystal-clear audio quality and 99.9% uptime reliability
Why choose Shabek Cloud?
Because we provide you with a local and cloud-based contact center built to global standards...
High Reliability
Resilient infrastructure with 24/7 support and 99.9% uptime guarantee.
Secure Saudi Platform
Fully local hosting in KSA, compliant with CITC, ensuring data sovereignty.
Business Systems Integration
Connect with CRM, accounting, and management systems for seamless operations.
Quick & Easy Setup
Activate and launch your PBX within a day, with an Arabic-friendly interface.
Specialized Local Support
A support team that understands the Saudi market, serving in Arabic and English.
Shabek Cloud Solutions
Key Industries We Serve
Shabek provides advanced cloud contact center solutions for a wide range of vital industries in Saudi Arabia.
E-Commerce
Shabek supports online stores and digital platforms with flexible cloud call centers capable of handling large volumes of customer inquiries quickly and efficiently—boosting satisfaction and customer trust.
Key benefits Shabek offers to E-Commerce:
With Shabek Cloud, you get a fully integrated call center that works seamlessly with your existing systems—without complexity. Our solutions give you complete flexibility in managing calls and customer communication, with real-time reports to boost efficiency and productivity.
Your Journey with Shabek Cloud in Clear 4 Steps
Understanding Your Needs
We start by analyzing your company’s requirements and team structure to ensure the solution fits perfectly.
Setup & Customization
We configure the system according to your business model, customizing the PBX to align with your goals.
Launch & Training
Your call center goes live in just a few days, with hands-on training for your team.
Ongoing Monitoring & Improvement
We provide performance reports and regular reviews to help you enhance service and achieve optimal results.
All-in-One Cloud Call Center Built for Saudi Businesses.
Launch in minutes with Shabek Cloud — try it now for free
No credit card required!
What our customers say about us!
Ahmed Mohamed
One of Shabek's leading clients in the e-commerce sector
TestimonialAhmed Mohamed
One of Shabek's leading clients in the e-commerce sector
TestimonialLatest Articles
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ارتق بخدمة عملائك مع حلول الاتصالات السحابية المتكاملة ارتق بخدمة عملائك
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ارتق بخدمة عملائك مع حلول الاتصالات السحابية المتكاملة ارتق بخدمة عملائك
ارتق بخدمة عملائك مع حلول الاتصالات السحابية المتكاملة ارتق بخدمة عملائك
ارتق بخدمة عملائك مع حلول الاتصالات السحابية المتكاملة ارتق بخدمة عملائك
ارتق بخدمة عملائك مع حلول الاتصالات السحابية المتكاملة ارتق بخدمة عملائك
تحسين كفاءة مركز الاتصال من خلال التقنيات الذكية والأتمتة المتقدمة
Frequently Asked Questions
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A cloud call center is an internet-based system for managing calls, replacing traditional hardware. It allows you to receive and distribute calls, monitor performance, and serve customers from anywhere—with high audio quality.
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